You know they've messed up when...
Without divulging unnecessary details, this post is just to say HURRAH!
For the past 5 months we have been trying to finalise some banking things in South Africa. Our efforts to deal with the consultant have been frustrating to say the least, reaching a nadir in mid-November when she not only failed to do a transaction when we asked her to do it - but then subsequently lied about it and when we queried it, sent us a patronizing "you should be grateful for what you got" kind of e-mail. The foreign exchange rate changed DRASTICALLY during the perdiod she delayed, but the fact that her negligence cost us a small fortune wasn't nearly as annoying as the misrepresentation/patronizing communication...
So my precise and thorough husband sent a meticulously detailed letter of complaint (complete with dates and content of every phone call and e-mail in the past 5 months) to the head of offshore banking. We didn't expect much to come from it (after all, a foreign exchange transaction is not really reversible), but after a week of investigation we got a letter from him profusely apologizing and saying the bank would make good on the shortfall!!?!?!? I have never heard of a bank doing this! Buying foreign exchange is like stocks and shares - you take your chances! You know someone has messed up badly when the bank is willing to fork out the shortfall.
We so often feel that we get the short end of the stick when it comes to bureaucracy and financial institutions. It feels really good to have been vindicated, for once.
For the past 5 months we have been trying to finalise some banking things in South Africa. Our efforts to deal with the consultant have been frustrating to say the least, reaching a nadir in mid-November when she not only failed to do a transaction when we asked her to do it - but then subsequently lied about it and when we queried it, sent us a patronizing "you should be grateful for what you got" kind of e-mail. The foreign exchange rate changed DRASTICALLY during the perdiod she delayed, but the fact that her negligence cost us a small fortune wasn't nearly as annoying as the misrepresentation/patronizing communication...
So my precise and thorough husband sent a meticulously detailed letter of complaint (complete with dates and content of every phone call and e-mail in the past 5 months) to the head of offshore banking. We didn't expect much to come from it (after all, a foreign exchange transaction is not really reversible), but after a week of investigation we got a letter from him profusely apologizing and saying the bank would make good on the shortfall!!?!?!? I have never heard of a bank doing this! Buying foreign exchange is like stocks and shares - you take your chances! You know someone has messed up badly when the bank is willing to fork out the shortfall.
We so often feel that we get the short end of the stick when it comes to bureaucracy and financial institutions. It feels really good to have been vindicated, for once.
posted by Bronwyn at 9:54 am
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